Imagine this scenario. You are on the phone with a customer representative in an attempt to resolve a issue on your desktop computer. The predicament is you are not fully understanding the suggested resolution and how to implement the fix. Insert Poppy's Tech Aid. If we cannot resolve your desktop issue via email or phone, we will schedule a time to screen share! This way we will be able to view a live video feed of what is happening on the customers computer screen. Our team members will then be able to give you step by step directions leading to a more fulfilling user experience.