What is Chewy?

Updated: May 16, 2019

Chewy is a mega-online retailer of pet products that has turned e-commerce on its head. Now owned by PetSmart, Chewy is was acquired for $3.35 billion- the largest e-commerce acquisition to date. With headquarters located in Dania Beach, FL, Chewy flaunts a total of 11 fulfillment centers nationwide. This equates to over 4.6 million square feet of fulfillment space. It is the first e-commerce pet business of its kind.

Chewy aims to bring pet products right to your front door, at affordable prices … and so far, they’re proving to be untouchable. Chewy carries over 1,000 pet brands. Chewy beat Amazon as the best 2018 pet product retailer.

Dog Food and Bone

Customer Service Focus for Chewy

Chewy has an incredible customer service focus. Customer support is reachable 24/7. By phone -Reviewers say hold time is typically less than 45 seconds! Chat – easily startup a chat session at any time of day, no wait. Email response typically takes less than three hours. Customer support can assist you in tracking orders, returns and shipping info.

Chewy also has a 100% Unconditional Satisfactory Guaranteed Policy means you can send back any order, for any reason. If your pet isn’t too fond of the new food or that new toy isn’t as entertaining as you’d hoped, just send it back! Returns take 0-4 days to complete.

Another customer-centered bonus? Free 1-2 shipping on orders over $49! If you’re ordering supplies to last, it’ll be easy to attain free 1-2-day shipping.

Chewy Account

Joining Chewy is free! There are absolutely no membership fees to join! From your Chewy account, you can manage your account settings, organize your favorites and control your Autoship settings. A brand-new feature: Chewy now allows you create multiple pet profiles to make sure every family member has their needs met.

Autoship programs allow you to schedule your product purchases and deliveries. Currently, new members can enjoy 30% their first Autoship purchase.

Products and Brands on Chewy

Chewy features over 1000 brands to choose from. Some of their most popular brands include: Blue Buffalo, Stella & Chewy’s, Merrick, Wellness, Taste of the Wild, Science Diet and Natural Balance. Chewy allows multiple ways to shop. You can shop by pet: cat, dog, bird, fish, small pet, reptiles, horse.

You can also shop by category: food, treats, supplies – toys, dental care, healthcare, vitamins, cleaning supplies, crates, beds, grooming, bows and feeders, flea and tick treatment.

Chewy also features daily deals. Today’s deals are deals broken up into categories by pet type, brand names and food form, special diet, food flavor, life stage, breed size, material or rating at a great price.

Chewy Pharmacy

Chewy truly makes pet care simple. They have even simplified shopping for your pet’s medications with their fully-accredited pharmacy.

Shop for pet pharmaceuticals: heart-worm, flea and tick, pain and arthritis, skin and coat, allergy, eye and ear care, medications and special health condition options.

How to Order Meds on Pharmacy:

1. Search for your pet’s med by name.

2. Enter your pet’s and vet’s info. At checkout.

3. Select a method of verification: mail or phone?

4. Complete your order.

You can contact the fully-accredited Chewy Pharmacist directly by phone or email.


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